Returns Policy

Shipping & Returns 


SHIPPING

All items will be shipped within 1 working day excluding Weekends and Bank Holidays via Royal Mail First Class, First Class 'Signed For' or International 'Signed For'. Any larger items will be sent via Parcel Force. 

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM? 

Usually Royal Mail is very reliable and the item is delivered the next working day or a couple of days thereafter (UK only). However, this service can take up to 14 working days before the item can be considered as lost in the post, and a claim made should your item not arrive.

For International Postage please allow up to 28 working days before the item is considered lost, most deliveries arrive within 2 weeks and a signature on delivery is always required.

We have to allow Royal Mail the opportunity to deliver the item during the above time frames before we can lodge any kind of complaint or investigation.

Please also note that the true cost of shipping is not just the price of a stamp, but also the cost has to accommodate transportation to the post office/packaging/staff etc. 


RETURNS

Please inspect your purchase immediately upon receipt. If any damage has occurred please take photographs of both the product and packaging and email them to sales@the-carbon-king.com together with your information.

If for any reason you are unhappy with your purchase, we agree to refund you in full upon receipt of the returned item (in the same condition it was supplied in) or replace it within a period of 14 days by prior agreement. Postage costs may also be refunded once a case is reviewed. 

 

Contact Details

Telephone: 01865 600 635 - 9am - 5pm Monday to Friday

E-mailsales@the-carbon-king.com

Post: 16 Glenmore Business Park, Southmead Close, Westmead, Swindon, Wiltshire, SN5 7FP, United Kingdom